At Vastralaya Fashion, we aim to ensure a smooth and satisfying shopping experience for all our customers. Our return and exchange policy is designed to address genuine concerns while keeping the process simple and transparent. Returns or exchange requests must be initiated within 10 calendar days of receiving your order. We only accept returns in cases where the product received has a manufacturing defect or if an incorrect item has been delivered. All our products are carefully crafted, and we ensure they match the fabric and design descriptions provided on our website.
We understand that sizing can sometimes be an issue, which is why we offer size exchanges (but not refunds) if the product received is in its original condition with tags and packaging intact. If you mistakenly ordered the wrong size, you will need to send the product back to us at your own expense. Once we receive and inspect the item, we will send the replacement size with shipping charged on a paid basis. To request a return or exchange, simply email us at pankajgupta.ap@gmail.com within the 10-day window, along with clear images of the damaged or incorrect item. Our Quality Assurance Team will review your request, and if approved, we may arrange a reverse pickup—but only if your pin code falls under our COD serviceable areas. If not, you will need to courier the item back to our address, and we will refund up to ₹120 of your courier charges.
Please ensure the returned product is unused, properly packed, and includes all original tags. We will only process the refund or exchange after receiving and inspecting the product. Products bought during sale or festive events are not eligible for refund, cancellation, or replacement, except in cases of damage or incorrect delivery.
We also allow order cancellations if the request is made within 36 hours of placing the order. However, no cancellations are accepted for orders placed during sales or festive events. If the item received does not meet your expectations, you must notify us within 24 hours of delivery for our team to evaluate the concern. No refund or exchange will be provided for complaints made beyond this window or for incorrect orders placed by the customer.
For assistance, you can contact us at +91-9650653660 or email us at pankajgupta.ap@gmail.com. Please note that we will never ask for sensitive information like your card number, CVV, OTP, ATM PIN, or passwords. Your personal information is kept confidential and is never shared without your consent.
By placing an order with Vastralaya Fashion, you agree to all the terms and conditions mentioned above. All disputes, if any, are subject to the jurisdiction of Faridabad, Haryana.